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VCU Alert Desktop Alert Client Deployment
Posted by Joey Noble on 2016-November-18 09:53 AM

Starting Friday, Nov. 18, 2016, Windows-based VCU computers (laptops, desktops, etc.) will begin receiving on screen emergency alerts when an active, imminent and life-threatening situation exists that impacts the Monroe Park and/or MCV Campus. VCU's LiveSafe users will also receive an emergency alert message through the cell phone app. These new notifications are part of VCU’s multi-channel system for communicating emergency information to students, faculty, staff, visitors and the community. Other channels include sirens along with text messages, Alertus boxes, mass email, digital signs, social media and VCU website information.

The VCU Alert Alertus desktop client software will be deployed on Friday, November 18th, via a GPO. The GPO will be at the top level OU of the Rams domain. All domain joined Windows desktop computers (not servers) will receive the software package. Current Mac users may install the Alertus Desktop client manually using the link below. All new laptops (Mac/Windows) will have the Alertus Desktop Client pre-installed.

For more information, please visit

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SOM Google Drive Account
Posted by Joey Noble on 2016-November-04 12:01 PM

All School of Medicine (includes VIPBG) faculty and staff will be provisioned a VCU Google Drive account. Google Drive, along with the associated productivity applications (Sheet, Docs, Slide, etc.), will allow you to seamlessly collaborate with VCU and external colleagues.  Google Drive will also provide all SOM faculty and staff with a secure and approved cloud storage platform to store files.

Once your SOM Google Drive Account has been created you will receive an email notification from Doctor Gee detailing how to access your account. More information and accessing your account may be found at

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Mac OS Sierra Upgrade Notice
Posted by Joey Noble on 2016-September-19 09:37 AM

Sierra is the latest Mac OS to be released publicly on Sept. 20, 2016. In collaboration with SOMTech and to comply with recent VCU IT audit results, VIPBG IT is requesting that user DO NOT upgrade any VCU systems with Sierra. Failure to comply with this request may cause applications to malfunction including the breaking of encryption which could result in the loss of your data or render your system inoperable or both.

If you receive notifications from Apple to upgrade to Sierra, DO NOT accept! Once SOMTech has properly tested Sierra in VCU’s academic environment, VIPBG IT will notify through the listserv instructions for upgrading your system.

 Please note:  New Mac systems shipped after Sept. 20, 2016 may come pre-installed with Sierra and will be held until the vetting process has ended. Because of this, new Mac orders should be delayed until after SOMTech has approved the use of Sierra.

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Large Scale Ransomware Campaign Reported
Posted by Joey Noble on 2016-July-21 08:38 AM

VCU InfoSec was recently made aware of a large scale ransomware campaign aimed to deliver the Locky ransomware to enterprise victims via email. The malicious emails will typically have a spoofed sender's address of copier@domainname.extension (e.g.,, and contains a Microsoft Word document with a macro extension (docm file). If the victim opens the document and executes the macro, the Locky ransomware will then be downloaded and proceed to encrypt the victim's computer and network drives. VCU InfoSec is actively monitoring this situation as it develops. Please DO NOT open attachments from email addresses you do not recognize or that appear suspicious.

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Windows Update Affecting Word 2013
Posted by Joey Noble on 2016-February-16 10:50 AM

An update was recently released by Microsoft which may cause slow performance and lockups in Word 2013 and Outlook 2013. This issue may affect both 32bit and 64bit systems. If you have automatically applied Windows Updates and are experiencing issues mentioned above, you may remove the update by using the following steps:

  1. Click START and enter Windows Update in the search field.
  2. Open Windows Update
  3. Click View update history
  4. Click Installed Updates
  5. Sort by Installed On column
  6. Locate update KB3114717 and double-click to open
  7. Follow the pop-up windows removal instructions

 If you are not comfortable preforming the steps above, please submit a support request under Technologies > General PC/Mac Support at

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